Returns & Refunds
We want you to have a smooth shopping experience. Learn how returns, replacements, and refunds work at RainsBD.
Simple, transparent returns.
If there is a problem with your RainsBD order, please contact our support team as soon as possible. We will review the issue and guide you through the appropriate next steps.
Return eligibility can depend on the product, its condition, the reason for the return, and when the request is submitted.
Please do not send a product back before receiving return instructions from RainsBD support. Unauthorized returns may cause delays in processing your request.
Eligible Returns
- ✓Product received damaged or defective
- ✓Wrong product received
- ✓Incorrect size, color, or variant where applicable
- ✓Product significantly differs from its listing description
- ✓Other issues specifically approved by RainsBD support
Non-Eligible Returns
- ×Products damaged through misuse or improper handling
- ×Products that have been altered, washed, used, or damaged after delivery
- ×Products returned without required accessories or packaging where applicable
- ×Requests submitted outside the applicable return period
- ×Items marked as non-returnable or final sale
Return your order in 4 steps
Follow these steps to start a return or refund request.
Contact Support
Contact RainsBD support as soon as possible with your order number and a short description of the return or refund request.
Share Details
Depending on the issue, we may ask for photos or videos of the product, packaging, invoice, or other relevant information.
Review & Approval
Our team will review your request and let you know whether the product qualifies for a return, replacement, or refund.
Return the Product
If a return is approved, follow the return instructions provided by our support team and keep the shipping receipt until the process is completed.
How refunds are processed
Once a return or refund is approved, the available refund method and processing time will depend on your order and payment method.
Cash on Delivery
For eligible COD orders, the refund method will be discussed with you by our support team.
Mobile Financial Services
Eligible refunds may be sent through supported mobile financial service accounts after verification.
Online Payment
Where applicable, refunds may be processed through the original payment method or another approved method.
Returns & refunds questions
The applicable return period can vary depending on the product and reason for the return. Please contact RainsBD support as soon as you discover an issue with your order.
Return shipping responsibility may depend on the reason for the return and the outcome of the review. Our support team will provide instructions for approved returns.
Refund processing time can vary based on the payment method, return inspection, and financial service provider. RainsBD support will provide relevant information after approval.
An exchange may be possible for eligible products depending on stock availability and the reason for the request. Contact support before returning the product.
We're here to help.
Have a question about a return, replacement, or refund? Get in touch with our support team.